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bad customer service

Are You Risking Brand Damage with Bad Customer Service?

Building a successful brand takes time. Unfortunately, causing irreparable damage to it can happen all too quickly and easily. One of the...

website visitors

How Can You Avoid Disappointing Your Website Visitors?

One of the clear advantages of operating digitally is that you can extend the accessibility and reach of your business.  You are no longer...

customer service

Should Customer Service Mean Better Lead Generation?

Providing the right level of satisfaction to your customers is something that sells itself. In other words, customer service works as a...

live chat

Can Live Chat Save Your Business Reputation?

If the internet is a giant convenience store what are the specific qualities that make it convenient for people to use? The internet is...

live chat

Live Chat: Can it Convince and Convert Prospects?

We think of the internet as helping us connect, however geographically remote we are. Online business means expanding your marketing reach...