Chat Heroes

How convenient do your customers think you are? One the one hand you might be offering them instant online access via a well-designed, functional website. On the other, you are remote from them and their experience of ordering or buying from you.

Manned live chat is a crucial means of bridging the gap between the digital world and the personal experience of the individual.

People like to ask questions. They have concerns, or doubts, or simply want to know more about you or what it is you can offer them. How do you answer these questions?

A traditional call centre can be expensive and you run the risk of alienating your customers by placing them in a queue and inconveniencing them. With manned live chat, you leave them free to multi-task, and you are likely to cut down on waiting times.

Manned live chat can make the crucial, cost-effective difference in making online sales conversions. Also, by researching your customers’ pain points you can pre-empt their problems by immediately offering to address them through live chat.

Outsourcing manned live chat still means it will integrate fully with your current website, giving you access to useful analytics about your customers, while significantly boosting both conversions and customer service.

Russell Mills
Chat Heroes