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Are You Risking Brand Damage with Bad Customer Service?
Building a successful brand takes time. Unfortunately, causing irreparable damage to it can happen all too quickly and easily. One of the...
Content: Can Digital Breadcrumbs Attract Perfect Prospects?
Once you have an online presence you will be leaving a trail of digital breadcrumbs, even if it is not something you have planned. You...
Customer Loyalty and Giving Something Back
My plan was to attend Chilli Banana‘s 20th birthday celebration, principally to write about the food. The experience ended up...
How Potent are Experiential Events? Interview with Barry McTierney
The growth of online activity means that there is a virtual bombardment of marketing material and messages aimed at users. Consequently, it...
Should Customer Service Mean Better Lead Generation?
Providing the right level of satisfaction to your customers is something that sells itself. In other words, customer service works as a...